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From: Maritza Moreno [maritza.moreno@starclippers.com] Sent: Tue 12/11/2012 2:32 PM
To: Carmen Martin
Cc:
Subject: RE: Thank you!!


Hi Carmen,

Thank you for your work in making our holiday dinner a success. Everyone enjoyed the evening.

I wish you all the success in 2013.

Sincerely,

Maritza Moreno
National Account Manager
STAR CLIPPERS AMERICAS
760 NW 107th Ave, Suite 100
Miami, Florida 33172
maritza.moreno@starclippers.com
Tel: 800-442-0553 or 305-442-0550
Fax: 305-894-9884
www.starclippers.com
 
Date of Posting: 11 February 2013
Posted By: Martiza Moreno
Holiday Receiption-December 7, 2012
www.starclippers.com
From: Pan Am Badminton [mailto:panambadminton@gmail.com]
Sent: Monday, February 04, 2013 4:13 PM
To: Hellen Thompson
Cc: Nikole Eriksen
Subject: Desde Pan Am

Estimada Hellen,

Solo para agradecerte por tu apoyo durante nuestra estadia en Miami, los directivos y asistentes a la Asamblea quedamos muy satisfechos por el servicio y facilidades que nos proporcionaron. Espero poder contar con tu apoyo en una proxima oportunidad.

Te copio texto de un artículo publicado en un medio de prensa en Jamaica, donde se menciona el Hotel donde se realizo la reunión.

"Badminton Pan American Confederation President and current Badminton World Federation Vice-president Gustavo Salizar (left), of Peru, congratulates Jamaica Badminton Association President Vishu Tolan shortly after his election to the BWF VP post at the Doubletree by Hilton Resort and Convention Center in Miami, Florida, last Saturday"

Read more: http://www.jamaicaobserver.com/sport/Tolan-elected-new-VP-of-Pan-Am-BWF_13534016#ixzz2Jy0XLCqp

un cordial saludo,
Pilar
--
Pilar Carrillo
Badminton Pan Am Confederation
Chief Operating Officer

Ph. 51 994 225 073
www.badmintonpanam.org
 
Date of Posting: 05 February 2013
Posted By: Pilar Carrillo
Pan Am Badminton - April 24-28, 2013
www.badmintonpanam.org
June 1, 2012

Judy Lepert
ITA Group, Inc/Driven By Loyalty
Wells Fargo
JLepert@ITAGROUP.com


“Hellen, Thank you so much for all you did for Wells Fargo! We really appeciate you!
ITA & Wells Fargo”
 
Date of Posting: 30 October 2012
Posted By: Judy Lepert
ITA Group, Inc. / Wells Fargo
June 18, 2012

Lenia Salgado
Executive Treasurer
Southeastern Spanish District Council
finance@sesdag.org


“Hellen, Thank you so much for your diligent efforts to accommodate our group’s needs. The premier customer service and flexibility we have received is amazing. May God Bless You!
Lenia, SESD Group”
 
Date of Posting: 30 October 2012
Posted By: Lenia Salgado
Southeastern Spanish District Council
From: Siddiqi, Samah [mailto:Samah.Siddiqi@am.sony.com]
Sent: Monday, October 29, 2012 2:58 PM
To: Hellen Thompson
Cc: David Cohen


Hi David and Hellen!

Thank you both for everything on-site and pre-event. You guys are amazing to work with! Really appreciate the extra mile you both go through for us. We will definitely come back to you for our next Miami event!

I do need the final invoice ASAP however since it is due today

If you can get that to me today that would be wonderful.

Thanks again for everything.

Sam

Samah Siddiqi
Meetings & Events Manager
Sony Electronics Inc.
 
Date of Posting: 30 October 2012
Posted By: Samah Siddiqi
Sony Electronics Inc.
From: Esteve, Jean R. [mailto:Jean.Esteve@dodiis.mil]
Sent: Wednesday, October 17, 2012 1:09 PM
To: David Cohen
Subject: RE: Thank you from DoubleTree

Dave, thank you for the note and my apologies for a delayed response. On behalf of our team, we all appreciated your team's effort and the execution of the contract. As special thanks goes to Hellen. Clearly, she did all that she could to ensure that our stay was comfortable and the all aspects of the hotel's obligations were executed in outstanding fashion. Again thank you very much,

Jean

Jean R. Estève
Defense Intelligence Agency
Department of Defense
(Nato Working Group)
 
Date of Posting: 18 October 2012
Posted By: Jean R. Esteve
Department of Defense
From: Esteve, Jean R. [mailto:Jean.Esteve@dodiis.mil]
Sent: Tuesday, October 02, 2012 4:23 PM
To: David Cohen
Subject: Re: Thank you from DoubleTree

Hi David, all went well. Your team, especially Helen, did a great job. Thank you.

Jean

Jean R. Esteve
Department of Defense
(NATO Working Group)
 
Date of Posting: 15 October 2012
Posted By: Jean R. Esteve
Department of Defense
From: Ogletree, Richard J. [mailto:Richard.Ogletree@dodiis.mil]
Sent: Monday, September 24, 2012 12:38 PM
To: David Cohen
Subject: RE: Thank you from DoubleTree

David,

Thank you for contacting me and yes, we were all extremely satisfied with the outstanding service, support and accommodations you and your staff provided. Hellen went above and beyond to ensure all our needs were met. Thanks again and we look forward to doing business with you in the future should we be in Miami again.

Richard J. Ogletree
Department of Defense
(NATO Working Group)
 
Date of Posting: 15 October 2012
Posted By: Richard J. Ogletree
Department of Defense
You were awesome, Helen was awesome, the entire staff was fantastic. Overall, you guys were very friendly, professional and accommodating. I look forward to sitting down with you to hold next years’ event. I understand you’re working with Carmen Caldwell on a dinner for this Friday; she’s great, sits on board that oversees my program. I’ll contact you soon to try to get a date going for next year. Thanks again David.

Javier A. Camacho, M.S.,FCPP
Community Liaison

Youth Gang Resource Center
Institute for Child and Family Health
9380 Sunset Drive, Suite B-235
Miami, Florida 33175
305-274-3172 X4065
jcamacho@icfhinc.org
www.icfhinc.org
 
Date of Posting: 04 October 2012
Posted By: Javier Camacho
Institute for Child and Family Health
icfhinc.org
Dear Robert:

I want to take the time to write you an appopriate email but I didn't want to let another day go by without letting you know how extremely happy I am with everything. I know things may not always work out as well as they did this year, room availability the day before, fitting rooms etc. but I can't imagine a better year for everything to be so perfect.. My daughters 8th grade year... Thank you... I'll need a date for next year, please!

Lots of love
 
Date of Posting: 27 March 2012
Posted By: Annette
Dear Orestes,
The Dade Counseling Association has had the privilege of hosting our annual Award Breakfast for School Counselors for (almost thirty) years at your convenient and central location.

DAC celebrated it' 32nd year with the theme Counselors Rock! The event committee believes YOU ROCK!
Yes, Orestes you and your team made all things possible. We received fantastic customer service i an age where most clients are a faceless number via email correspondences. Permission to set up the night before provided a seamless morning registration process. Thanks for helping the staff lift tables, chairs, risers, and moving furniture. Everything was in order before we left the building.

Next, complements to the chef. DCA requested something other than the cold scrambled eggs breakfast, and we got it! You provided a vegetable on the plate, plus a yogurt cup on the side. The meal's presentation was pleasing and was delivered hot. The muffins were light, fresh and delicious plus everyone raved about the coffee! M,M,M!

Orestes, you and Robert are our best ally. We sincerely appreciate you. DCA and Miami Dade Schools thank you for your attention to detail to meet our needs, and your dedication to a successful event. May we continue to have this wonderful business exchange for many more years.
 
Date of Posting: 07 March 2012
Posted By: Candy Hertsch
DCA Dade Counseling Association
www.dadecounselingassn.com
Dear Mr. Ferrara,

I was a guest at the Doubletree from Saturday Feb. 25 through Monday Feb. 27 to attend the SMOTA trade show.

I was concerned about staying at the hotel. As an 'airport hotel' I assumed it would be heavily used for short time stays and therefore well worn with an overworked disinterested staff. Well, I was about as wrong as I could be.

My room was well maintained, but the stars of this hotel are your staff. As general manager, they do you proud! From check -in to departure, everyone employed at the hotel was helpful, pleasant and well informed.

When I checked-in I was assisted by Bree. She was outstanding in her service and her attitude. I had to linger in the lobby for awhile so I had some time to observe her interaction with other guests. Most people when waiting in line (which, by the way, was minimal - no one waited more then 2 to 3 minutes for someone to assist them) are eager to get settled and appear tired, irritated or impatient. Every guest that interacted with Bree left the registration desk smiling!! This is not to say that the other service people were not excellent, I just happened to observe her. You couldn't ask for a better positive introduction to a stay at the hotel!

I had requested a smoking room. After I unpacked and settled in, I realized there was no ash tray. I called the front desk to request one. It was brought to my room in less then 5 minutes. About 10 minutes later the room phone rang and the front desk was calling to be sure I had gotten the ash tray. Can't ask for better service than that!

The following day I had a non-hotel issue - my cell phone froze! I am lost without this 'tech device'. Bree was again at the desk and I asked her if there happened to be anyone on staff that might be a 'techno whiz' and could assist me. She took my phone and to my pleasure and amazement fixed it and then taught me how to do it!! All the time attending to other customers with promptness and good cheer! Service above and beyond...

When I was about to leave on Monday I asked at the Bell Captain's desk for directions to get to 95 N, explaining that I was 'directionally deprived' - in other words I can get lost going around the block. The gentleman (and I deeply regret I did not get his name) marked a map for me and then wrote down the very clear and precise directions with land marks to look for (like the entrance to 95 would be after going over the bridge and would be on the left side) that were very helpful. Again, exceptional service.

These are the stand out moments. All staff were friendly and had a smile and hello as they passed by. As the owner of a very small retail business, I cannot imagine the challenges you face in the day to day operation of your facility. I hope this email will assure you that you are definitely doing something very right!! Given an opportunity I will recommend this hotel to friends and business associates.

Kudos to you for your very well trained and exceptional staff. I hope you will share with them the positive comments from a very pleased customer.
 
Date of Posting: 28 February 2012
Posted By: Janet Bergman
421 Canal Street New Smyrna Beach, FL 32168
841st Engineer Battalion Family Readiness Group is presented to Double Tree Miami Airport.

For exceptional service to the soldiers, civilians, and family members of the 841st engineer battalion. Your outstanding dedication to provide the best service and selfless support of our deployment reflects great credit upon yourself, the family readiness group, and the United States Army.
 
Date of Posting: 30 July 2011
Posted By: William S. Schaper, LTC, EN - Paul Duros, CSM.
80th Training Command (TASS) - Certificate of Appreciation is presented to Double Tree Hotel Miami Mart Airport And Convention Center

Your support of the 80th Training Command (TASS) G4 Campaign on Property Accountability Workshop was outstanding. Your dedication, professionalism, and meticulous attention to detail in the preparation and execution is greatly appreciated. The staff friendly, courteous, and helpful. The soldiers of the 80th Training Command (TASS) salute you. Thank you for your commitment and support of our nation.
 
Date of Posting: 04 March 2011
Posted By: William E. Dodd, COL, US Army Reserve DCS G-4
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